Customer complaint (8D report)

MSO Customer Complaints enables the simple and traceable recording, processing and evaluation of customer complaints in accordance with the 8D method.

Customer complaint (8D report)

MSO Customer Complaints enables the simple and traceable recording, processing and evaluation of customer complaints in accordance with the 8D method.
MSO Customer Complaints enables the simple and traceable recording, processing and evaluation of customer complaints in accordance with the 8D method. Including definition and follow-up of immediate, corrective and preventive measures. The integrated 8D form can be saved directly from the application or sent directly to the customer, for example. Data such as article master, customer master, supplier master etc. can be imported and updated via interfaces. Complaints in MSO can also be automatically created and started for processing via interfaces with the recording of complaints in other systems. Evaluation options according to customers, products/articles, locations/areas, quantities and costs enable online analysis, for example with Pareto diagrams.
  • The 8D method is a standardised problem-solving approach that uses eight defined steps to identify and eliminate the cause of quality problems. The 8D report is the document that documents the results of the processing of a complaint according to 8D.
  • Originally developed in the automotive industry, it is suitable for almost any industry that requires a structured approach to problem solving, including manufacturing, services, IT and more.
  • It is advantageous to have basic knowledge of quality management, but the template is designed to be intuitive and easy to use with accompanying instructions.
  • Yes, our 8D report template is flexibly configurable and can be easily customised to the specific needs and requirements of your company.
  • The 8D template contains sections for documenting team members, their roles and regular team meetings to ensure that everyone is involved in the process.
  • The 8D report emphasises a step-by-step approach, from defining the problem to verifying the effectiveness of the solution, and places great emphasis on teamwork and sustainable solutions.
  • If you have any further questions or need support in using our template, please feel free to contact us using our contact form.

Screenshots of the template

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